Dear Cynthia,
Frank and I would like to send our thanks to you and the board of the San Francisco Suites for your efforts in maintaining and protecting the integrity of our home away during the Covid-19 Pandemic. The months of shut down required by the State of California and the City/County of San Francisco could have been devastating to our time share home, but through your efforts we see that the Suites are not only still beautiful and comfortable, but clean and well maintained. The employees that we have grown to know and trust are still there, greeting us with efficiency and care, from the front desk to the housekeepers. We appreciate that the time we occupied a unit during the partial shut down times, we were greeted safely and apprised of the routines we were expected to use to maintain safe interactions with staff. We appreciate that the time we were not able to use in 2020 has been made available to us for 2021.
We understand that this has been a trying time for everyone. The stress of maintaining a business in the hospitality field has led to failure for many businesses in the last year. But our Suites came through, thanks to the good business practices and decisions that were made by you and our board. We appreciate the struggle it has been to keep us viable and safe. And now we have a beautiful place to come to, to stay. We think that you did an amazing job of keeping up the morale of the staff as well as keeping their jobs safe and constant. It is so reassuring to know that the people we care about came through with their jobs and their health intact. Best regards and thanks to you for a job well done.
Frank and Scottie Ortiz